- What is NBN fixed wireless?
- NBN Fixed wireless is a broadband service that provides connection through air instead of cables. It uses radio signals from an NBN ground station to an outdoor unit that is attached to the outside of your premise. This unit feeds the signal into your premise via a cable that connects to a network termination device [NTD] which you can then connect to your computer or wireless router.
- Is there a cost for equipment and installation for homes and business?
- No, a standard installation is free of charge and is covered by NBN. Speak to the installer if you would like the installation done in a particular way as there may be charges associated.
- What does the installation involve?
- On the day of installation, the technician will conduct a radio signal survey to ensure your premise is able to receive a good quality fixed wireless service. If there is a signal strong enough to connect to fixed wireless, the installers can then complete the installation.
An antenna will be mounted on the roof of your premise in a location that has direct line of sight to an NBN fixed wireless base station. Then the installer will drill a small hole through your wall and feed the cable from the antenna to a connection box known as an internal network termination device [NTD] which will be installed to an interior wall inside your premise.
- How long will installation take?
- Standard Installations normally take two to four hours. If you would like your installation done in a particular way, please discuss this with your installer, as this may take longer. Please be advised that the installer may need to attend at a later date if he confirms it as a complex installation.
- What do I need to do to prepare for the installation before my installation appointment?
- You’ll need to think about where you want the NBN supplied modem to be installed on a wall inside your house near an accessible power point. The ideal place will be:
– In a cool, dry ventilated area.
– Away from busy areas where it may be knocked and damaged.
– Near your existing land line phone or network cabling.
You’ll also need to consider how you want to connect your devices (computers, smartphones, tablets and fixed phones) and if you plan to use the VoIP service. Please note, the modem that is supplied with the installation does not give you wireless connectivity around your premise; you will need to purchase a router.
- Can the weather affect my installation?
- Yes, installation can be unsafe for the technician if there are adverse weather conditions. If the weather prevents installation, you will need to schedule in another day with the installer or give us a call.
- Do I need to be there for installation?
- Yes, you or an authorised representative over the age of 18 needs to be there on the day of installation.
- What if the installer damages my property?
- The installer will take appropriate care during the installation. If in the unlikely event any damage is caused you can contact NBN on 1800 687 626.
- My neighbour can get fixed wireless. Why can’t I?
- The fixed wireless towers need a clear line-of-sight to the outdoor unit to your premise. Anything blocking that line of sight – such as trees or buildings – can stop the signal from reaching your premise.
- What will happen to my telephone service when I get fixed wireless?
- You have the choice to maintain your existing phone service over the copper network or access our VoIP service. Have a look at our ClearTalk plans.
- If I get poor mobile reception will I also get poor fixed wireless connection?
- No, poor mobile reception is no indicator of what you’ll experience on a fixed wireless service, as NBN are building a completely separate fixed wireless network.
- Will I be charged for excess usage?
- No, if you reach your data allowance it will be shaped and you will experience speeds of 256kbps/256kbps. You also have the option to add data packs for an additional cost. Once added, it may take up to an hour for your speed to return to normal.
- Why can’t I get speeds as quick as fibre?
- Fibre uses a physical line to your premise to send and receive data, while the cables have a much larger bandwidth than wireless towers, therefore fibre is able to achieve significantly higher speeds than fixed wireless.