Support

We’re here to take care of you.

Customer Care Help Information

Finding the support you require is made simple by our user friendly “how to” guides and FAQs. Simply click on the information that you require. For example, if you require assistance in setting up your Dial Up account, click on Dial Up and follow our step-by-step guide. For immediate assistance, your best option is to use LiveSupport (click on the bottom-right green button).

Alternatively, if you require further assistance please contact our friendly customer care team using the following options:

  1. email to support@clearnetworks.com.au
  2. lodge a ticket directly on our ticketing system using your MyAccount page, or going to support.clearnetworks.com.au
  3. or call us on 1300 855 215.

Technical Support

Technical support is available – Monday to Friday 9.00am – 6.00pm (except national public holidays)

Feedback

At Clear Networks we are continuously striving to identifying ways in which we can enhance the service we offer our customers. We believe the main way that we achieve this is through the feedback that we receive from you.

What you can expect when you send us feedback: We will respond to all feedback within 24 – 48 business hours Our Customer Care Consultants can resolve your query via email, LiveSupport (see on left of our site), or go to support.clearnetworks.com.au.

In the event that you are dissatisfied with the response or explanation offered we request you raise a formal notification outlining the issue and our Feedback officer will be responsible for liaising with you to find a solution. If you are not happy with the response that you have received your Feedback will then be escalated to the Customer Care General Manager.

How to Submit Feedback: Contact us on 1300 855 215 or alternatively email us at feedback@clearnetworks.com.au.