ClearTalk Voice over IP
- What is VoIP?
- VoIP stands for Voice over Internet Protocol. This means calls made using the ClearTalk service are made over a broadband internet connection instead of the copper phone lines called PSTN (Public Switched Telephone Network) or POTS (Plain Old Telephone System).
- What broadband connection should I use for VoIP?
- You can use our VoIP service on wireless, satellite or nbn™ broadband. All our plans offer minimum speeds which are more than adequate for VoIP.
- Can I talk using ClearTalk and browse the internet at the same time?
- Yes, Cleartalk will work while you’re on the internet. Sending emails, files or instant messaging should not impact on your voice calls. If you are downloading or sending a large file while you are talking, voice quality may suffer during the transmission of the large file.
- Do the people I am calling also need to have a ClearTalk service?
- No, you can call anyone from your ClearTalk service, regardless of if you are calling a mobile phone, landline or another ClearTalk service. Because the ClearTalk to ClearTalk calls are FREE, setting your family and friends up on ClearTalk means you can make the most of the FREE calls.
- Do I have to have my computer switched on to use my ClearTalk service?
- If you are using our softphone then yes, your computer will of course need to be on. If you are using an IP phone or an ATA device then you could choose to have your computer switched off. Your broadband connection is always on, so even if your computer is off you will be able to make calls.
- Can I receive inbound calls?
- Inbound functionality is now available. It is available Australia wide, but at this stage, you will receive a capital city number only. Soon we will also be providing you an option to churn your phone service to ClearTalk, which means you can keep your own number, and no longer need to pay line rental.
- Are there compatibility issues that need to be addressed, for instance with modems or firewalls?
- No, ClearTalk VoIP works behind firewalls and NATed devices. Clear offers a range of devices to purchase as part of your phone service.
- Can I send and receive faxes using ClearTalk VoIP?
- Yes, you can send and receive faxes over our network, using the appropriate VoIP adaptor.
- How long do you keep phone records for?
- We keep records of your calls for 3 months.
- How will I be billed for my ClearTalk service?
- Your account will be billed at the end of the month.
- What if my ClearTalk device has been lost or stolen?
- If your ClearTalk device has been lost or stolen, please contact us immediately on 1300 855 215 or send an email to [email protected].
- Which phone option is best for me?
- It depends on what you’d prefer to use. We offer a range of products to suit everyone. You can choose between an ATA device, an IP phone or cordless IP phone.
- What are the delivery charges for a phone or ATA?
- The cost of delivery is $15.00.
- I am on a capped or shaped Broadband plan. How does that affect my calls?
- Shaping occurs when you reach your monthly data quota. It means that your speed will be throttled back to 256kbps/256kbps, but you will not pay any excess charges. Note that we will ensure that all ClearTalk calls will continue to be possible at a higher rate, but your browsing will be restricted.
- How much of my monthly broadband data allowance will VoIP use?
- It won’t use too much. A 10 minute call will consume about 2.4 to 6MB. By accessing our usage meter you will be able to track your call data usage. You’ll soon see how much data you use. Keep in mind that if you are using a Clear broadband service, both uploads and downloads are counted in your data usage.
- What access is there to emergency services (000)? Will emergency services be able to locate my street address?
- Yes, you can dial 000 in case of emergency. Clear will allocate your normal residential address similar to how mobile phone numbers are allocated. You must let Clear know if your address changes. It is recommended that you have a non-powered phone available to make emergency calls.
- What technical support is provided and how?
- A technical support line is available Monday to Friday between the hours of 8:00am and 7:30pm and weekends from 10:00am – 4:00pm. Call 1300 855 215.
- Can I cancel at any time?
- If you signed up on a contract, you will be charged an early disconnection fee if you wish to end the contract before the term is up. If you did not sign up on a contract, you can cancel your service at any time by providing a notice in writing.
- Can I use the ClearTalk service without a credit card?
- Yes, we also accept direct debit.
- Do you have a flagfall?
- No, we don’t charge a fee for connecting a call from our service.
- Can I take the service and my number with me if I move?
- This works like the standard phone service. You can only keep the same number if you move within the same calling zone.
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